App / Mobile
At w89, your account data belongs to your experience here — and we treat it that way. This policy sets out exactly what we collect, why we collect it, and the choices available to you depending on your local law and eligible region.
This policy applies to information we collect when you use the w89 platform — including your account registration details, session activity, and any transaction context generated when you move funds through your wallet. When you deposit via bKash or Upay, the transaction reference and amount are logged to your account record so you can review them at any time from your account history page. We collect only what we need to operate the service and keep your account secure. We do not sell your personal data to third parties. Data we hold is subject to the laws of the jurisdiction governing our operations, and your rights under this policy depend on your local law and the eligible regions in which our service is available. If you access w89 from a region where online account-based services face local restrictions, availability of this service and the protections attached to it are determined by that local legal framework. We keep records for as long as your account is active and for a reasonable period after closure, in line with applicable legal requirements. For questions about how long a specific record is kept, reach out through the support routes listed further down this page.
Not everything you do online falls under this policy. Here is a clear breakdown of what is inside its scope and what sits outside it.
Creating and managing your w89 account — login details, session data, device identifiers — falls fully inside this policy. We use this data to secure your account and let you access the lobby from your mobile browser or desktop.
Wallet activity processed through your account — including bKash and Upay references — is covered here. The transaction record sits in your account history. We do not share payment identifiers with unrelated third parties.
How you browse the lobby, which game categories you open, and how long you spend on a page are logged as aggregate session data. This helps us improve navigation, not build a personal profile for advertising purposes.
External services you reach from our site — payment gateways, identity checks, or any linked destination — operate under their own privacy terms. Once you leave w89, this policy does not govern what those services collect or retain.
Your rights under this policy are practical, not abstract. From your signed-in account page, you can review the information attached to your account at any time — transaction history, session records and the contact details you registered with are all visible there. If something looks wrong, the correction path is straightforward: update your details directly in account settings, or contact our support team if a field is locked. We respond to data questions through our live chat and email routes, described in the section below. If you want to request deletion of your account data, that request goes to our support team, who will confirm what can be removed and what we are legally required to retain. Whether a deletion request can be fulfilled in full depends on your local law and the eligible region in which you registered. We aim to acknowledge every data-related request and give you a clear next step — not a ticket reference with no follow-up.
Open the account history page after signing in to see transaction references, session logs and registered contact details. Everything tied to your account is in one place.
Update contact information directly in account settings. If a field cannot be edited from your end, raise it with support and we will walk through the correction process with you.
Send a question about how a specific piece of your data is used through live chat or email. We will give you a factual answer based on what this policy covers, not a generic redirect.
Ask our support team to begin a deletion review. We will confirm which records can be removed and which must be kept under applicable legal requirements for your eligible region.
Three routes are available for privacy questions. Use the one that fits your situation.
The live chat icon sits at the bottom of every page once you are signed in. For account-specific privacy questions, this is the fastest way to reach a real team member.
Send a written privacy request or data question to our support email, published on the Contact page. Email is the right route for deletion requests and formal data enquiries.
The Help section inside your account area covers common privacy questions with step-by-step answers. Check there first — many questions about record access and correction are answered without needing to contact support.
We keep data handling decisions close to the account experience so you can check them yourself rather than taking our word for it.
We use cookies to keep you signed in, remember your lobby position, and measure how pages perform. You can adjust cookie preferences through your browser settings. Disabling all cookies will affect how the site functions on your device.
Access to your account data is restricted to authenticated sessions. If you sign out or your session expires, the data is no longer visible until you sign in again. We do not expose account records through public-facing interfaces.
We hold your account data for as long as your account is open and for a period after closure determined by applicable legal requirements in your region. Specific retention periods for a record type can be confirmed by contacting support.
When we change this policy, the updated version is published here with a revised date at the top of the page. Continued use of your account after a change is posted means you have seen the new version. You can always request a summary of what changed via email support.
Real questions about your data, your account records and your rights under this policy.
We collect the contact details and identity information you enter during account registration, your session and device data when you use the site, and transaction references when you move funds through your account wallet. We collect what is needed to run the service, nothing more.
Yes. Sign in and open your account history page to see transaction records, session logs and the contact details attached to your profile. If you want a full export of your data, raise that request through email support and we will confirm what can be provided.
Transaction references processed through bKash or Upay are logged to your account record for your own review. We do not share payment identifiers with unrelated third parties. The payment gateway itself operates under its own terms, which apply once your transaction leaves our platform.
Send a deletion request to our support team via email or live chat. We will review your account and confirm which records can be removed and which must be retained under the legal requirements that apply to your eligible region. You will receive a clear response, not just an acknowledgment.
The protections in this policy apply to all accounts, but your specific rights — including deletion, portability and correction rights — depend on your local law and the eligible region in which your account operates. Where local law provides stronger protections, those apply.
After you close your account, we retain records for a period set by the legal requirements applicable to your region. Some transaction and identity records must be held for a defined period regardless of account status. Contact support for details on what is kept and for how long.