App / Mobile
Your w89 account balance connects directly to bKash, Nagad, Rocket and Upay — the wallets you already use every day in Bangladesh. Fund your account or request a payout from the same banking screen, with no need to call or message support for routine transfers.
Adding money to your w89 balance starts from the banking section once you are signed in. We've kept the deposit screen straightforward — choose the wallet you want, key in the amount, and confirm on your phone. bKash and Nagad are the wallets we see used most often for deposits, but Rocket and Upay are right there in the same list.
Log into your w89 account and navigate to the banking section from the main menu or account icon at the top of the screen.
Select bKash, Nagad, Rocket or Upay from the deposit options shown. The screen only displays wallets that are active for your account at that time.
Type the amount within the range displayed on screen. Confirm on the w89 side, then complete the authorisation step on your chosen wallet app as prompted.
After your wallet confirms the transaction, your w89 balance reflects the deposit. Check the transaction history tab if the update takes a moment to appear.
When you want to move funds out of your w89 account, head to the withdrawal section of the banking screen. We ask you to select the wallet or bank you want the money sent to — this must be a wallet registered in your own name, matching what is recorded on your w89 account. Nagad and bKash are both listed as payout destinations; Rocket and Bank Transfer appear depending on your account status.
From the banking menu, select withdrawal. The screen lists the payout destinations available for your account at that moment.
Pick bKash, Nagad, Rocket or Bank Transfer. The wallet must be in your name and match the one recorded in your account details.
Key in the amount within the limits shown on screen. The minimum and maximum figures are specific to your account level and will be displayed there.
Confirm the request on w89, then monitor your transaction history and your wallet app for the incoming credit. Note the reference number shown at confirmation.
At certain points — typically when you first request a payout or when we notice details that need confirming — your w89 account area will prompt you to complete a verification step. We surface only the fields and document requests that apply to your account at that moment; not every account goes through the same path, so follow what is shown inside your account rather than any external checklist.
Your w89 account dashboard or banking screen will show a verification notice when an account check is required. Follow the prompt rather than looking for a separate verification portal.
Complete each field exactly as it appears on screen. Details must match the name and information registered to your bKash, Nagad or Rocket wallet.
If the screen asks for a document, check the format and size requirements shown there. Upload only what the account screen specifies — we do not accept documents submitted through support chat.
After submitting, your account status will update once the check is reviewed. If the status does not change after a reasonable period, contact support through the account help section.
We've set up the w89 banking screen around the wallets that Bangladesh players use daily. Each method below is available at the deposit or withdrawal stage — the exact availability for your account is shown live on the banking screen. Availability may depend on your region and account status, so check the screen for what applies to you.
Send and receive funds using your bKash mobile wallet. One of the most-used deposit routes on w89 for Bangladesh accounts.
Nagad transfers connect directly to your w89 balance. Available for both depositing and requesting payouts from the banking screen.
Rocket wallet is listed in the banking menu for eligible accounts. Use the same Rocket number registered to your personal account.
Upay appears as a deposit option for accounts where it is activated. Check the banking screen to confirm whether Upay is available for your account.
Local bank transfer is available as a withdrawal route for accounts that have completed the relevant verification step. Check your banking screen for eligibility.
Every deposit or withdrawal you make through the w89 banking screen generates a transaction record in your account history. Cross-referencing that record with your wallet receipt is the cleanest way to confirm that both sides have settled.
Every transaction on w89 carries a unique reference. Copy or screenshot this at the point of confirmation so you can match it against your bKash, Nagad or Rocket receipt without guessing which transaction it was.
The w89 transaction history shows labels such as pending, processing or completed. If your wallet shows a completed transfer but w89 still shows pending, note both statuses and the time gap before contacting support.
Open the history tab in your w89 account to see a full list of deposits and withdrawals. Filter by date or method if you need to locate a specific bKash or Nagad transaction quickly.
Save the wallet app confirmation screen and note the w89 reference number for every transaction. These two pieces together are what our support team needs to investigate any discrepancy on either side.
We take a few concrete steps to keep your w89 banking activity tied strictly to your own account. The banking screen is only accessible once you are signed in, and we check that payout wallets match the name on your account before a withdrawal is processed.
Always confirm you are on w89 before entering your account details. Phishing pages copy the look of real platforms; checking the address bar before logging in takes two seconds and keeps your account safe.
We process withdrawals only to wallets — bKash, Nagad, Rocket — that are registered in the same name as your w89 account. This stops funds being redirected to an unrelated account without your knowledge.
When your account triggers a verification step, we review the information you submit against what is registered on your account. Follow only the instructions displayed inside your account area; we do not request sensitive details through email or chat.
If a transaction looks wrong or you receive a message asking for your account details, reach out through the help section inside your w89 account. Our support team can verify the request and advise the correct next step.
These are the questions we hear most often about deposits, withdrawals and account checks. If your question is not covered here, open the help section in your w89 account to reach support directly.
Your w89 banking screen lists bKash, Nagad, Rocket and Upay as deposit options. The wallets shown depend on your account and region, so check the live banking screen to confirm which ones are active for you.
We display the minimum and maximum amounts directly on the deposit and withdrawal screens at the time of the transaction. These figures can vary by method and account level, so read the screen rather than relying on a fixed number.
First check your w89 transaction history for a pending or processing status. If the balance does not update after a reasonable wait, take a screenshot of your bKash confirmation and the w89 reference number and contact support through the account help section.
We match the wallet name — bKash, Nagad or Rocket — against your registered account name before releasing a payout. This step makes sure funds go to you and not to an unrelated account, protecting both sides of the transaction.
Open the history tab inside your w89 account. You can scroll by date or filter by payment method to locate a specific bKash deposit or Nagad withdrawal. Keep the w89 reference number and your wallet receipt together for any transaction you may need to query.
A verification prompt appears inside your account area with the specific fields or uploads required. Follow only those on-screen instructions. Our team reviews the submission and updates your account status once the check is complete. Contact support if a step is unclear.